FAQs
About Product
Discover the features, advantages, and detailed information of our products.
How long is the warranty for electronic products? How do I request a warranty service?
All products come with a 3-year warranty (1-year for the MegPad series), free of charge and valid from the date of purchase. Should any quality issues arise during the warranty period, contact our customer service at support@ktcplay.com with your order number to register for repair.
Which panel types (TN, VA, IPS，OLED) are available, and what are their trade‑offs?
Panel Types Comparison
TN (Twisted Nematic)
Fastest pixel response times (≈1 ms) and high refresh rates (144 Hz+) at budget‑friendly prices
VA (Vertical Alignment)
Superior static contrast ratios (up to ~3000:1) deliver deeper blacks and richer shadow detail, with better color range than TN
IPS (In‑Plane Switching)
Excellent color accuracy and consistency with wide 178°/178° viewing angles, ideal for photo/video work and collaboration
OLED (Organic Light‑Emitting Diode)
Each pixel emits its own light for perfect blacks, infinite contrast ratios, wide viewing angles, and ultra‑fast response (<0.01 ms)
What is refresh rate, and how does it affect smoothness?
Refresh rate, measured in hertz (Hz), indicates how many times per second the monitor redraws the image; for example, 60 Hz means 60 frames per second can be displayed. Higher refresh rates (e.g., 120 Hz, 144 Hz, or beyonddeliver noticeably smoother motion and lower perceived latency, which benefits both gaming performance and general desktop navigation
About Order
Shop with confidence, return with ease.
What payment methods do you accept? Is my payment information secure?
We support Credit card、PayPal、Googlepay、Applepay, using SSL encryption to protect transaction data and never storing your full credit card information. All payments are processed through third-party compliant platforms, in compliance with PCI-DSS security standards.
Can I return or exchange an item if it doesn’t fit? Who pays for the return shipping?
For returns/exchanges due to personal reasons, you’ll need to cover the shipping costs—contact our customer service for the return address. We’ll process your refund or exchange once the package is received. For quality-related issues, we cover all shipping fees if reported within 15 days of delivery—contact our customer service to initiate a return/exchange.
What is a price difference refund?How do I request a price difference refund?
A price difference refund allows you to claim the amount saved if the price of an item you purchased is reduced within a specified timeframe. For example, if you bought an item before a promotion and the price drops during the sale, you can request a refund for the price difference；
Contact our customer service at support@ktcplay.com within 30 days of your purchase and provide:（1）Your order number（2）Proof of the price change (e.g., a screenshot of the promotion page or official notice)（3）Payment method details (e.g., PayPal account or credit card last 4 digits)
About Shipping
From placing an order to tracking it, get all the details in one place.
How long will it take for my order to arrive? Are there any additional shipping fees?
All orders will be processed within 3 business days.Once the package is sent out, you will receive the one you like within 2 to 5 days. Free shipping on orders $100+; fees for orders under $100 vary by region.
How do I track my package? What if the tracking info isn’t updating?
Tracking method:
The tracking number in the order confirmation email can be found on the logistics inquiry page or on third-party platforms such as 17Track.
There may be a delay of 1-2 days in the update of transportation status because of System synchronization update sometimes.
Exception handling: If the delivery is stalled for more than 3 days, contact customer service (support@ktcplay.com) with the tracking number and we will contact the logistics company for verification.
Do you ship to remote areas (e.g., Alaska, Hawaii)?
We generally do not support transportation to remote areas, e.g., Alaska, Hawaii.
General
Address any additional questions or concerns you may have.
How can I contact customer service? What are your response times?
Please contact us preferably via email at support@ktcplay.com—we will respond to your message within 24 hours.
How to use the discount code? Can it be combined with other offers?
Enter the Discount Code in the "Discount Code" column on the settlement page, and click "Apply" to take effect. (Some codes are limited to new users/specified categories. Generally, discount codes cannot be stacked. The system will give priority to using the discount code with a larger discount. The validity period is indicated on the page.)
Can the delivery address be modified after placing an order？
Please contact customer service (support@ktcplay.com) within 12 hours and we will do our best to intercept the package and coordinate the reassignment. If the goods have already been picked up by the carrier, the delivery address cannot be modified.