KTC Help Center
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Find answers to frequently asked questions about products.
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How long will it take for my order to arrive? Are there any additional shipping fees?
All orders will be processed within 3 business days.Once the package is sent out, you will receive the one you like within 2 to 5 days. Free shipping on orders $100+; fees for orders under $100 vary by region.
Can I return or exchange an item if it doesn’t fit? Who pays for the return shipping?
For returns/exchanges due to personal reasons, you’ll need to cover the shipping costs—contact our customer service for the return address. We’ll process your refund or exchange once the package is received. For quality-related issues, we cover all shipping fees if reported within 15 days of delivery—contact our customer service to initiate a return/exchange.
What payment methods do you accept? Is my payment information secure?
We currently only support PayPal payments, using SSL encryption to protect transaction data and never storing your full credit card information. All payments are processed through third-party compliant platforms, in compliance with PCI-DSS security standards.
How can I contact customer service? What are your response times?
Please contact us preferably via email at support@ktcplay.com—we will respond to your message within 24 hours.
How long is the warranty for electronic products? How do I request a warranty service?
All products come with a 3-year warranty (1-year for the MegPad series), free of charge and valid from the date of purchase. Should any quality issues arise during the warranty period, contact our customer service at support@ktcplay.com with your order number to register for repair.
